Work | Opsided LLC

Mapped learning workflows from intake to delivery, redesigned requirements triage, and added allocation and utilization metrics.

4,000+ users

Statewide health and human services system go-live

Directed workforce enablement for an integrated eligibility system: 40+ practitioners, 159 counties, ready on day one.

35% efficiency

Intake, allocation, and delivery redesign

Capacity forecasting and level-of-effort estimation across about 360 contracts, with $650K+ in cost avoidance.

The work behind the approach.

Selected engagements from consulting and in-house roles, ordered by scale. Client and employer names are withheld. The numbers are real.

65% faster

Global learning organization: resourcing model

AI-enabled

AI enablement across product, sales, and learning teams

Learning SME on an AI engineering initiative automating curriculum and regulatory documents, plus enablement that made internal AI platforms everyday tools.

70+ courses

Global enterprise courses for workforce upskilling

Led and mentored learning designers and SMEs across business portfolios, reaching Net Promoter Scores of 75+ while modularizing content for scale.

Section 508

Customer service platform transformation

Functional and content lead on a Salesforce transformation: knowledge article architecture and authoring standards aligned to ADA and Section 508.

95% Success

Onboarding redesign during restructuring

Rebuilt onboarding and capability development for 100+ personnel during an organizational restructuring, with 95% program success and faster workforce readiness.

14 personas

CRM and field-service platform rollout

Translated a still-stabilizing HubSpot and Zuper build into role-specific training and UAT-informed documentation ahead of go-live.

12 months

Operating model for a small professional services firm

Diagnosed how work moved through a three-person practice and recommended single-front-door intake, case acceptance criteria, and staged success metrics.